1. What is the price range for a repair?
- For non-motorized shades the repair range is typically $25-$100.
- Motorized shades can run as high $265 if the motor(s) need to be replaced
2. Do you do in-home repairs?
- We don't generally do in-home repairs and as part of our agreement with Hunter Douglas we are unable to do warranty repairs in the home. (On some occasions we can do in-home repairs, but it is ultimately up to the installer/repair tech that goes out and the space that they have to work with.)
3. Do you have someone that can take down blinds, and if so how much is it?
- We can send an installer out to remove shades, and this runs from $45-150.
- Some more difficult mounting solutions or locations outside our usual service area may increase that cost.
- We can usually get a good estimate once we have the address and pictures of the shade and the area around it.
4. Do you change batteries in power blinds that are high up?
- Yes, but only for Hunter Douglas shades. We will need to know how high the shade is and if there are any environmental factors that will make it difficult for the installer to get to the shade.
- Some older power shades are no longer supported and may not work even with new batteries, repairs for those are not guaranteed.
5. Do you do blind cleaning, and how much is it?
- We do offer blind cleaning. The price ranges depending on the product, most common cleanings range from $15-$45.
- Some shades are charged per vane, that can vary from $3-$5.25 per vane. Real wood shades are hand cleaned and cost $40 per shade.
- There are also a few types that we are not able to clean, it is best to send pictures before bringing the shade in. Some older shades, especially from brands other than Hunter Douglas may not be cleanable due to the possibility of them coming apart from the cleaning process.
6. How soon will it be ready?
- Our typical in-house repair time is 2-4 business days, cleaning can add a few business days on top of that.
- The turnaround if we need to order parts or if the shade needs to be sent back to the factory is typically 2-3 weeks.
7. How do I remove the shade/blind from the window?
- Most shades have a metal bracket, there is typically a small slot that faces straight down that a screwdriver can fit into. Rotating the screwdriver while it is in that slot will release that bracket, doing that for all the brackets will release the shade. If you are unsure of the type of shade or just want to confirm you can send us a picture and we can send a video, pictures, or other documentation showing how to remove it.
8. Will you replace the broken pieces with stronger/better parts so this won't happen again?
- We get our parts straight from Hunter Douglas and are unable to use parts that they haven't approved of. However, there are typically revisions that improve the quality of the components, that can bring a noticeable increase in durability or cause the shade to operate in a smoother, more consistent fashion.
9. What are the warranties?
- Covered By A Lifetime Limited Warranty:
- Hunter Douglas window fashion products are covered for defects in materials, workmanship or failure to operate for as long as the original retail purchaser owns the product (unless shorter periods are provided below)
- All internal mechanisms.
- Components and brackets.
- Fabric delamination.
- Operational cords for a full 7 years from the date of purchase.
- Repairs and/or replacements will be made with like or similar parts or products.
- Hunter Douglas motorization components are covered for 5 years from the date of purchase.
- Not Covered By A Lifetime Limited Warranty:
- Any conditions caused by normal wear and tear.
- Abuse, accidents, misuse or alterations to the product.
- Exposure to the elements (sun damage, wind, water/ moisture) and discoloration or fading over time.
- Failure to follow our instructions with respect to measurement, proper installation, cleaning or maintenance.
- Shipping charges, cost of removal and reinstallation.
10. Can you change the batteries?
- We can only change the batteries in Hunter Douglas shades, we charge a dollar per battery if we supply them.
11. How do I change the batteries?
- There is typically a white plastic wand mounted behind the shade. To remove it you need to just pull on the end that is facing the middle of the shade and then unplug the cable once the pack is free. Most battery packs take 12, AA batteries. If you don't see a battery pack behind the shade you can follow the cable that comes out of the shade to the battery pack.
12. Is there something I can do to prevent this from happening again? (Examples that I've heard are opening up the shades too fast and operating the LR shades on the sides rather than the middle.)
- There are best practices for operating each type of shade that we can show in person or by sending a video over email or over the phone. In general you want to be smooth and not force or yank on anything.